Refund Policy

Refund Policy

We want you to feel confident ordering from GrimeGuard. If an item is not right, contact us within 30 days of delivery so we can help.

Return Eligibility

Because most of our products are liquids, sprays, aerosols and pet food, items must be unopened and unused, with the seal and label intact, to be returned. Opened cleaning products, air fresheners and pet treats cannot be returned for hygiene and safety reasons unless the item was faulty or damaged on arrival. Returned items must include their original packaging.

How to Start a Return

Email [email protected] with your order number, the item and the reason for the return. We will confirm eligibility and provide return instructions. We will confirm the return address and any return-shipping cost when the return is approved.

Refunds

After the returned item is received and inspected, we issue the refund to the original payment method. Please allow up to 5 business days for the refund to be processed. Your bank or card issuer may need additional time to post the credit.

Damaged or Incorrect Items

If your order arrives damaged, leaking or incorrect, contact us within 48 hours of delivery and include photos of the item, the container and the packaging. We will arrange a replacement or refund where appropriate.

Questions

See our Shipping Policy for delivery details or contact us with any return question.